Privacy Policy

Privacy Policy

Effective Date: May 7, 2025
Last Updated: May 7, 2025

Nurture Haven Nannies & Co. ("Nurture Haven," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, portals, or app. Please read this policy carefully. If you do not agree with its terms, please do not access our site or services.

Summary

• What We Collect: Personal details (e.g., name, email) and non-personal data (e.g., device info, usage analytics).
• How We Use It: To provide childcare services, process payments, and improve experiences.
• Who We Share With: Trusted partners (e.g., payroll, background checks) — we never sell your data.
• Your Rights: You can access, correct, or delete your data.
• Security: SSL encryption, two-factor authentication, and secure storage.
• Contact: info@nurturehavennannies.com or (774) 292-4600

1. Information We Collect

We collect personal and non-personal information for service delivery and improvement. This includes:

• Clients: Name, contact info, childcare needs, household details, payment data, emergency contacts.
• Caregivers: Name, contact info, SSN, background checks, preferences, employment data.
• App & Portal Users: Login credentials, profile settings.
• Non-Personal: Device data, usage analytics, cookies.

2. How We Use Your Information

We use your data to:

• Match families and caregivers
• Manage onboarding, payroll, and background checks
• Send updates, notifications, and invoices
• Improve services and support
• Meet legal and tax obligations

3. How We Share Your Information

We do not sell, rent, or trade data. We share limited information with:

• Payroll providers (e.g., Gusto)
• Background check services (e.g., Checkr)
• Technology tools (e.g., Airtable, TalentLMS)
• As required by law or in a business transfer

4. Cookies & Tracking

We use cookies and similar tools to improve experiences, maintain sessions, and gather analytics. You can manage cookie preferences in your browser.

5. Data Retention

We retain data to fulfill services and legal obligations. Data is kept:

• Clients: 2 years post-service
• Caregivers: 5 years post-employment

Requests for deletion can be made anytime via info@nurturehavennannies.com.

6. Security Measures

We safeguard your information with SSL/TLS, AES-256 encryption, 2FA, role-based access, and regular audits. Data breaches are reported within 72 hours per law.

7. Caregiver-Specific Data Handling

SSNs and background data are encrypted, access-controlled, and retained securely for 5 years.

8. Children’s Privacy

We do not collect personal data directly from children under 13. Care information is provided by parents/guardians and handled carefully under COPPA regulations.

9. Your Rights

You may access, correct, or delete your data, and exercise rights under CCPA or GDPR by emailing info@nurturehavennannies.com.

10. Third-Party Links

Our site may link to third-party services. Review their privacy policies separately — we’re not responsible for their practices.

11. International Users

For users outside the U.S., data may be processed here under GDPR-compliant frameworks.

12. Updates to This Policy

We may update this policy, with significant changes communicated via email or app notifications. Continued use means acceptance of updates.

13. Accessibility

This policy is screen reader–friendly and available in alternate formats upon request.

14. Contact Us

Nurture Haven Nannies & Co.
Email: info@nurturehavennannies.com
Phone: (774) 292-4600
Website: www.nurturehavennannies.com
Address: 123 Care Lane, Suite 100, Boston, MA 02108